General Data Protection Regulation (GDPR).

Who is responsible and how can you contact them?

At QR Cake, we take your privacy seriously. Our dedicated team ensures that your data is handled with the utmost security and transparency. Whether you have inquiries about your account, need support, or simply want to learn more about how we manage data, we are here to help. You can easily reach us via email at support@qr-cake.com, and our support team will respond promptly to assist you.

What data do we collect?

We automatically gather certain data through cookies, including analytics. Additionally, we collect details such as the IP address of your connection, device type and characteristics, operating system version, browser type, language, date, country, request time, referring URL, destination URL, and mobile network used.

Users may also voluntarily provide personal information such as their full name, email, or payment details when contacting us, signing up for the service, or purchasing a subscription.

How is the collected data used?

The collected data is used for various purposes, including but not limited to:

Managing and maintaining the service
Responding to user inquiries
Sending newsletters and promotional offers via email
Administering user registrations on the platform
Managing subscriptions and processing payments
Issuing invoices
Ensuring the security of the service
Investigating fraudulent or illicit activities
Enforcing our terms and conditions
Assisting law enforcement agencies when required

How long do we retain your data?

Anonymized data is retained indefinitely.
Customer data is retained for the minimum period necessary, which may include:
- 5 years, as per Article 1964 of the Civil Code (for personal actions without a specific term).
- 6 years, as per Article 30 of the Commercial Code (for records such as accounting books or invoices).
User data is stored for up to 12 months to address inquiries.
Data shared on social media pages and profiles is retained until the user withdraws consent.

What are your rights as a user?

Right to Access: You have the right to confirm whether your personal data is being processed.
Right to Rectification: You can request corrections to any inaccurate personal data and provide additional information to complete incomplete data.
Right to Deletion: You may request the deletion of your personal data without undue delay.
Right to Restrict Processing: You can request limited data processing in two cases:
- When disputing the accuracy of your personal data, pending verification.
- When objecting to data processing based on legitimate or public interest, pending a decision on whether such interest overrides yours.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller, where technically feasible.

How can you exercise your rights?

You may exercise your rights regarding personal data at any time by emailing support@qr-cake.com. Please include your full name and, if necessary, a copy of your national ID or relevant identification.

What security measures are in place?

We implement all necessary technical and organizational measures to protect both personal and non-personal information from unauthorized access, alteration, loss, or destruction. However, we cannot guarantee absolute security, so we encourage users to take necessary precautions when sharing information.

You acknowledge that even after deletion, certain information may remain accessible in cache storage or if copied by other users.